Terms of Service

1. Introduction

Welcome to Rexes BPO Solutions Pvt Ltd (“Rexes BPO,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website (https://rexesbpo.com), services, and products.
By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

2. Definitions

“Client” or “You” refers to any individual or organization that uses our services or accesses our website.

“Services” refers to all business process outsourcing services offered by Rexes BPO, including but not limited to:

Inbound customer support
Outbound services
Data entry services
Document digitalization
Document transcription
Market survey services

“Agreement” refers to the service agreement or contract entered into between Rexes BPO and the Client for the provision of specific services.

“Website” refers to https://rexesbpo.com and all associated pages, content, and functionality.

“Confidential Information” means any proprietary information, technical data, trade secrets, or know-how disclosed by either party.

“Deliverables” refers to the work product, outputs, or results provided by Rexes BPO as part of the Services.

3. Acceptance of Terms

3.1 Agreement to Terms

By accessing our website, submitting a quote request, entering into a service agreement, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

3.2 Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms. We will notify clients of material changes via email when possible.

3.3 Additional Terms

Specific services may be subject to additional terms and conditions outlined in individual service agreements or statements of work (SOW). In case of conflict, the service-specific terms shall prevail.

4. Eligibility and Authority

4.1 Legal Age and Capacity

You must be at least 18 years of age and have the legal capacity to enter into binding contracts to use our services.

4.2 Business Authority

If you are entering into these Terms on behalf of a company or organization, you represent and warrant that you have the authority to bind that entity to these Terms.

4.3 Compliance

You agree to comply with all applicable local, national, and international laws and regulations in connection with your use of our services.

5. Services

5.1 Service Description

Rexes BPO provides business process outsourcing services as described on our website and in individual service agreements. Detailed service specifications will be outlined in statements of work (SOW) or service agreements.

5.2 Service Scope

The scope, deliverables, timelines, and pricing for each engagement will be defined in a separate service agreement or SOW executed between Rexes BPO and the Client.

5.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice to affected clients. We will work with clients to minimize disruption and provide alternative solutions where possible.

5.4 Service Availability

While we strive to provide uninterrupted services, we do not guarantee that our services will be available at all times. Services may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control.

5.5 Quality Standards

Rexes BPO commits to delivering services in accordance with industry standards and the quality metrics defined in individual service agreements.

6. Contact Information

For questions about these Terms of Service, please contact:

Rexes BPO Solutions Pvt Ltd
Lajoy Complex, Porvorim
Bardez, Goa 403521, India

Email: info@rexesbpo.com
Website: https://rexesbpo.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM IST

7. Acknowledgment

BY USING OUR SERVICES OR WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.