Privacy Policy
1. Introduction
At Rexes BPO Solutions (“Rexes BPO,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or use our services.
In Simple Terms: We only collect information necessary to provide our services, we keep it secure, and we never sell your data to third parties.
1. Information We Collect
1.1 Information You Provide to Us
When you contact us or request a quote, we collect:
- Your name
- Email address
- Phone number
- Company name
- Country/location
- Project details and requirements
When you use our services, we may collect:
- Business contact information
- Payment and billing information
- Documents, files, and data you share with us
- Communication records (emails, calls, meetings)
1.2 Information Collected Automatically
When you visit our website, we automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referring website
- Location data (country/city level)
We use cookies and similar technologies to:
- Remember your preferences
- Understand how you use our website
- Improve website performance
- Analyze website traffic
2. How We Use Your Information
We use your information to:
✓ Provide Services – Deliver the BPO services you request
✓ Communicate – Respond to inquiries, send quotes, and provide updates
✓ Process Payments – Handle billing and invoicing
✓ Improve Services – Analyze usage and enhance our offerings
✓ Send Updates – Share service updates and relevant information (only if you opt-in)
✓ Comply with Laws – Meet legal and regulatory requirements
✓ Protect Rights – Prevent fraud and protect our business interests
We do NOT:
✗ Sell your personal information to third parties
✗ Use your data for unrelated purposes
✗ Share client project data with other clients
✗ Send unsolicited marketing without your consent
3. How We Share Your Information
3.1 We Share Information Only When Necessary
Service Providers: We may share data with trusted third-party service providers who help us operate our business (e.g., payment processors, email services, cloud storage). These providers are contractually obligated to protect your data.
Legal Requirements: We may disclose information if required by law, court order, or government regulation.
Business Transfers: If Rexes BPO is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
With Your Consent: We may share information for other purposes with your explicit permission.
3.2 Client Data Protection
When processing data on behalf of clients:
- We act as a data processor, not the data owner
- We follow strict confidentiality agreements
- Data is accessed only by authorized personnel
- We comply with client-specific data protection requirements
4. How We Protect Your Information
We implement industry-standard security measures to protect your data:
🔒 Encryption – Data transmitted over secure connections (SSL/HTTPS)
🔒 Access Controls – Limited access to authorized personnel only
🔒 Secure Facilities – Monitored and controlled physical access
🔒 Employee Training – Regular security and confidentiality training
🔒 Background Checks – Screening of all employees handling sensitive data
🔒 Regular Audits – Periodic security assessments and updates
However, please note: No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. How Long We Keep Your Information
Website Visitors: Analytics data is retained for 24-36 months
Prospective Clients: Contact information from quote requests is retained for 2 years
Active Clients: Information is retained for the duration of our business relationship
Former Clients: Data is retained for 7 years for legal and accounting purposes, unless you request earlier deletion
Project Data: Client project data is retained as specified in service agreements, typically:
- Returned to client upon project completion
- Securely deleted within 30-90 days after contract termination
- Retained longer only with client consent or legal requirements
6. Contact Information
Rexes BPO Solutions Pvt Ltd
Lajoy Complex, Porvorim
Bardez, Goa 403521, India
Email: info@rexesbpo.com
Website: https://rexesbpo.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM IST